FAQ
3PL & fulfillment FAQ
Answers about our warehouse, channels, carriers, pricing and shipping to the US.
What is a 3PL?
A third-party logistics provider (3PL) stores your inventory and picks, packs and ships your orders for you. 6ixFulfillment is a 3PL for e-commerce brands, based in Markham in the Greater Toronto Area.
Where is your warehouse?
Our warehouse is at 130 S Town Centre Blvd, Markham, ON L6G 1B8 — in the GTA near Highways 404, 407 and 401, with quick ground access to Ontario, Quebec and the US border.
Which sales channels do you work with?
Amazon (FBA prep and FBM), Shopify, WooCommerce/WordPress, Walmart Marketplace, Temu, Whatnot, Poshmark, Etsy, eBay, BigCommerce, Wix, Squarespace, Faire and Best Buy Marketplace — plus CSV or API for anything else.
Which carriers do you ship with?
In Canada we rate-shop Canada Post, Purolator, UPS, FedEx, DHL Express, Canpar Express, Loomis Express, GLS Canada, Intelcom | Dragonfly, UniUni and other regional couriers. US orders are inducted into UPS, USPS, FedEx, UniUni and other US carriers after our daily border crossing. We also book LTL and FTL freight.
How fast do orders ship?
Orders received before 2 PM ET on business days ship the same day. Delivery time then depends on the carrier service and destination.
Do you ship to the United States?
Yes — and it is one of the biggest reasons brands choose us. We truck US-bound orders across the border every business day and induct them into UPS, USPS, FedEx, UniUni and other US carriers, so your US customers receive a domestic US shipment. The same daily crossing handles Amazon.com FBA shipments, LTL and FTL freight.
Do I need a US warehouse to sell to American customers?
No. Keep one inventory pool in our Markham warehouse and ship to both Canada and the US from it.
How is pricing calculated?
You get a line-item quote covering receiving, storage, pick and pack, packaging and shipping, based on your order volume, product size and SKU count. Use the quote form and we will reply with pricing for your business.
How long does onboarding take?
Most brands can be connected and receiving inventory within days. We connect your sales channels, set your packing rules, and receive your first inbound shipment.
Can I visit the warehouse?
Yes — book a time through the contact page and we will walk you through the operation.
How can a Canadian warehouse ship to the US like it’s domestic?
We pack your US orders with US carrier labels in Markham, consolidate them onto a truck that crosses the border every business day, and induct them into US carrier networks (UPS, USPS, FedEx, UniUni and others). From the customer’s point of view it is a domestic US shipment.
Do I need a US warehouse or US entity?
Not to ship US orders — your inventory stays in Canada. Some marketplaces have their own seller requirements, so we will confirm what applies to your channels during onboarding.
What about duties and customs?
Customs documentation is prepared for every order and the load is cleared as it crosses. Duty and tax treatment depends on your products, their country of origin and current US rules — we will walk you through the costs for your catalogue before you start.
How long does delivery to US customers take?
Orders cross the border on the next daily truck and then move on US domestic ground networks — typically a few business days to most of the US, depending on destination and service.
Is there a minimum order volume?
We work with growing brands as well as established sellers. Tell us your monthly volume in the quote form and we will recommend the right setup.
Can you handle fragile or heavy products?
Yes. We pack fragile items with protective dunnage and quote oversized or heavy products separately so pricing stays transparent.
Can you store overflow inventory while FBA is capacity-limited?
Yes. Many sellers keep reserve stock with us and replenish Amazon in smaller, more frequent shipments, and fulfil FBM orders from the same inventory.
Do you ship to Amazon.com (US) fulfillment centres?
Yes. We prep your inventory in Markham and send US FBA shipments across the border on our daily line-haul — small-parcel shipments are inducted into US carriers, and pallets move by LTL or FTL. Customs documentation is prepared for every shipment; we will confirm importer-of-record details with you during onboarding.
Why use FBM instead of FBA?
FBM can be cheaper for slow-moving, oversized or high-value items, and it avoids Amazon storage limits and long-term storage fees. Many sellers run both.
Do you charge long-term storage fees?
Storage is billed on what you use. Your quote will spell out the storage unit (pallet, shelf or bin) and rate so there are no surprises.
Still have a question?
Send us a note and a real person will get back to you.